• Please read carefully before selecting from the available options and completing the supplementary information.
• Be accurate with your choices and answers – we won’t be liable or responsible for unfinished work and/or extra charges due to innaccurate selection/s and/or answers. Check our Terms & Conditions for more information.
• Ask if in doubt.

Price

• The price for this service may vary depending on the options selected and/or supplementary information provided. Where available, select from the available options and check the resulting price before adding the service to the basket.

Duration

• The duration of this service may vary depending on the options selected and/or supplementary information provided. Where available, select from the available options and check the resulting duration before adding the service to the basket.
• The stated service duration is an average value. Stated and actual durations may differ considerably.
• The order duration is the sum of all service durations within the order.

Lead Time

• The lead time for this service may vary depending on the options selected and/or supplementary information provided. Where available, select from the available options and check the resulting lead time before adding the service to the basket.
• The stated service lead time is a minimum value. Actual lead time depends on availability and will become evident while selecting an appointment date at checkout.
• The order lead time is the maximum lead time among services within the order.

Delivery

• A delivery fee per visit and/or order will be added automatically to the basket.
• Delivery fees are aimed at absorbing part of our overhead costs.
• Delivery fees may vary depending on location and time. Where available, select from the Checkout options and note the resulting delivery fee before placing your order.

Parking

• Parking fees will apply whenever parking within the delivery address’ property boundary isn’t available and/or the property is within a block of flats.
• Parking fees are aimed at absorbing extra costs due to extra time as well as a higher associated risk.
• Select from the checkout options and note the parking fee before placing your order.

Appointment

• Be prepared for the appointment and make all necessary arrangements and decisions well in advance of its start.
• All spaces subject to our services must be within the delivery address declared at checkout.
• All items subject to our services must be at the delivery address and readily available by the appointment start.
• The appointment starts as soon as we arrive to the delivery address; please be prepared to let us in and prompt us without delay.
• Missed appointments and/or unfinished work due to delivery address discrepancies and/or non-present items and/or idle time are non-refundable. Check our Terms & Conditions for more information.

Parts, Materials and Consumables

• Where available, select from the available options to confirm whether you or us will supply the replacement parts, materials and/or consumables.
• If no options are available -by default- you are responsible for sourcing all replacement parts, materials and consumables. These must be readily available to us at the appointment start.
• If you are supplying the parts, materials and/or consumables, make sure they are readily available to us by the appointment start – missed appointments and/or unfinished work due to non-present parts, materials and/or consumables are non-refundable. Check our Terms & Conditions for more information.

Waste Disposal

• By default, the waste generated from our activities-including but not limited to removed parts, leftover materials, offcuts and packaging-will be left onsite for you to dispose of.
• Where available, select from the available options whether you or us will dispose of the waste.
• Check our Waste Disposal service for more information.

Noise/ Dust Levels

• Our activities may generate a considerable amount of noise and/or dust – please be prepared to tolerate them and make all necessary arrangements well in advance of the appointment start.
• Contact Us regarding noise and/or dust concerns before booking and well in advance of the appointment start.

Cleaning

• We’ll do some basic cleaning upon job completion. Please be prepared to do the thorough cleaning yourself, especially after high dust level jobs.

Rescheduling, Cancelling and Refund Policy

•  Rescheduling Fees
  • Up to 5 full business days before the Appointment Start: free of charge
  • Up to 4 full business days before the Appointment Start: 20% of the Order Total Amount
  • Up to 3 full business days before the Appointment Start: 40% of the Order Total Amount
  • Up to 2 full business days before the Appointment Start: 60% of the Order Total Amount
  • Up to 1 full business days before the Appointment Start: 80% of the Order Total Amount
  • Within 1 business day of the Appointment Start: 100% of the Order Total Amount

• Cancellation Fees
  • Up to 5 full business days before the Appointment Start: £5 + 10% of the Order Total Amount
  • Up to 4 full business days before the Appointment Start: £5 + 30% of the Order Total Amount
  • Up to 3 full business days before the Appointment Start: £5 + 50% of the Order Total Amount
  • Up to 2 full business days before the Appointment Start: £5 + 70% of the Order Total Amount
  • Up to 1 full business days before the Appointment Start: £5 + 90% of the Order Total Amount
  • Within 1 business day of the Appointment Start: 100% of the Order Total Amount

Cancellation fees are associated with Payment Merchants’ and Administrative fees as well as Staff idle time.

Our Responsibilities

• Deliver the present service to a high standard and in a timely manner, in line with its description and our company Policies & Procedures and Terms & Conditions.
• Let you know about any issues concerning the service as soon as we possibly can.

Your Responsibilities

• Keep other people -especially children- and pets at a safe distance from us, our tools and the spaces we are working within; our activities may be harmful -some potentially life threatening- to them.
• Move away valuable, fragile, and/or any items you care for.
• Provide us with access to mains power and water supplies.
• Provide us with access to the internet in areas of poor mobile reception.
• Have parts, materials and/or consumables -where applicable- readily available for the appointment.
• Clear and clean any spaces we’ll be working within.
• Avoid disrupting our work as much as you possibly can; delays due to external causes might result in extra charges.
• Make sure you read and understand the service description as well as our Terms & Conditions before booking.
• Contact Us regarding any concerns and/or requirements before booking and well in advance of the appointment.

Not Sure?

• Check our FAQ.
• Contact Us.

Read our Terms and Conditions for more information.